AML/KYC

Our Commitment to Safety and Compliance

At freshbet-canada.com, we understand that the world of online gaming is built on excitement and speed. But, beneath the surface of every spin and every sports bet lies a robust foundation of security. As a responsible operator serving the Canadian market, we are strictly committed to preventing our platform from being used for any illegal activities. This is where our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies come into play.

We know that for many players, the request to send documents can feel like an unnecessary hurdle or an invasion of privacy. We want to be completely transparent about why we do this. These procedures are not just bureaucratic red tape; they are essential tools that allow us to maintain a valid gaming license, process your withdrawals securely, and provide that the gaming ecosystem remains fair and safe for everyone involved. By verifying who our players are, we protect not just the integrity of our company, but your funds as well.

KYC (Know Your Customer)

The “Know Your Customer” process is the industry standard for identity verification. Its primary goal is to confirm that you are who you say you are. This prevents identity theft, fraud, and underage gambling. When you register an account with us, you provide basic details. Before you can fully utilize all features of our platform—and specifically before we can process significant withdrawals—we are required to verify that information against official documents.

We employ a risk-based approach to KYC. This means that while some players may be asked for verification immediately, others might be asked only upon reaching certain financial thresholds or triggering specific security alerts. We reserve the right to request KYC documents at any stage of your journey with us to provide full compliance with international regulations.

The Verification Documents We May Request

To make this process as smooth as possible, we have outlined the specific documents we typically require. Make sure you have high-quality photos of these documents ready can speed up your withdrawal process significantly.

Proof of Identity: This is the most basic requirement. We need a valid, government-issued photo ID. For our Canadian players, this is typically a Passport, a Driver’s License, or a Provincial ID card. The copy must be clear, in colour, and show all four corners of the document. We cannot accept expired documents.

Proof of Address: We need to verify that you reside in a jurisdiction where we operate. For this, we accept a utility bill (electricity, water, internet) or a bank statement issued within the last 90 days. The document must clearly show your full name and the address registered in your player account. Please note that mobile phone bills are generally not accepted as valid proof of address under standard licensing rules.

Proof of Payment Method: If you deposit using a credit card or debit card, we may need to see a photo of the card to prove you are the authorized holder. For security, you should cover the middle digits of the card number and the CVV code on the back. We only need to see the first six and last four digits, along with your name. If you use cryptocurrency, this step is often simplified, though we may verify the source of funds in specific cases.

Anti-Money Laundering (AML) Protocols

While KYC is about knowing who you are, AML is about rapport where your funds come from. Money laundering involves attempting to make “dirty” money (funds obtained through illegal activities) appear “clean” by passing it through a legitimate business like a casino. We have zero tolerance for this.

Our AML policy involves sophisticated monitoring of all transactions. We utilize both automated systems and manual reviews to detect suspicious patterns. One of the most common rules we enforce is the “closed-loop” system. This means that, whenever possible, withdrawals must be processed back to the same method used for the deposit. This prevents bad actors from using the casino simply to move money from one account to another.

Transaction Monitoring and Source of Funds

We monitor for irregular betting patterns that often signal money laundering or fraud. This includes, but is not limited to, depositing large sums and immediately attempting to withdraw them with little to no gameplay (low turnover). To comply with anti-money laundering laws, we require that all deposits be wagered at least once (1x turnover) before they can be withdrawn. This is a standard practice across the entire iGaming industry.

In cases where a player deposits exceptionally large amounts or their spending seems inconsistent with their profile, we may initiate a “Source of Funds” (SOF) or “Source of Wealth” (SOW) check. This is a deeper level of due diligence where we might ask for evidence of how you can afford your gambling activity—for example, a payslip, evidence of a property sale, or inheritance. We handle these requests with the utmost sensitivity and confidentiality.

Sanctions and Politically Exposed Persons (PEPs)

As part of our global compliance strategy, we screen our user base against international sanctions lists and databases of Politically Exposed Persons (PEPs). A PEP is an individual who holds a prominent public position (e.g., a politician, high-ranking military official, or judge). Being a PEP does not ban you from playing, but it does require us to perform enhanced due diligence to provide the funds being used are legitimate and not the proceeds of corruption.

Data Security and Privacy

We understand that sending personal documents over the internet requires trust. We want to assure you that your data is handled with the highest level of security. All documents submitted for KYC and AML purposes are stored on secure, encrypted servers. They are accessible only to authorized compliance staff who have been vetted and trained in data protection. We do not sell your data to third parties. Your documents are used strictly for the purpose of legal compliance and identity verification.

A Shared Responsibility

Creating a safe environment is a shared responsibility. By cooperating with our KYC and AML requests, you are helping us keep freshbet-canada.com a secure place for real players. We aim to review all submitted documents as quickly as possible—usually within 24 to 48 hours—so you can get back to enjoying the game. If you ever have questions about why a specific document is needed, our support team is always ready to explain the regulation behind the request.