Bonus Policy

How works Our Bonus System

At freshbet-canada.com, we believe that bonuses are the spice of the online gaming experience. They are designed to extend your playtime, give you more chances to hit a big win, and allow you to explore games you might not have tried with your own cash. But, we also know that bonus terms can often be the most confusing part of any casino. We have all heard stories of players winning big, only to find out they violated a rule they didn’t even know existed.

We want to avoid that scenario entirely. Our Bonus Policy is written in plain English, not legalese. We want you to understand exactly what you are accepting when you claim an offer. Whether it is our Welcome Package, a Crypto Deposit Bonus, or a Loyalty Reward, the following principles apply to all promotions on our site unless stated otherwise in the specific offer.

Eligibility and Activation

First and foremost, bonuses are a privilege, not a right. They are available to all players who have fully registered and verified their accounts. Unless specifically stated as a “No Deposit Bonus,” most offers require a minimum deposit to trigger.

To activate a bonus, you usually need to select it manually in your dashboard before you make your deposit or immediately after, but critically before you place your first bet. If you deposit $100 and start playing immediately without activating the bonus, we cannot add it retroactively because the system sees the game round has already started. If you forget to add a bonus, please contact Live Support before you spin a single reel.

The Golden Rule: Wagering Requirements

This is the most important part of the policy. When we give you bonus money, it is not “free cash” that you can withdraw immediately. If we did that, we would be out of business in a day. Instead, it is “playable balance.” To turn this bonus money into real, withdrawable cash, you must meet the Wagering Requirement (often called the “rollover”).

For example, if you deposit $50 and receive a $50 bonus with a 30x wagering requirement, you need to place bets totaling a certain amount before the funds open. In many cases, the wagering applies to both the Deposit and the Bonus amount. It is vital that you check the specific number for each offer. The math is simple: if the requirement is on the total balance, you would need to wager ($50 + $50) x 30 = $3,000. This doesn’t mean you need to lose $3,000; it means the total value of all your spins must reach that number.

Game Contributions Matter

Not all games are created equal when it comes to clearing a bonus. We design our bonuses primarily for Slot players. Therefore, bets placed on most Slot games contribute 100% towards the wagering requirement. If you bet $1 on a slot, $1 comes off your wagering target.

Table games like Blackjack, Roulette, Baccarat, and Video Poker operate with very different mathematics and lower house edges. Therefore, these games typically have a 0% contribution or a very low contribution towards wagering. This means you could play Blackjack for hours, but your wagering progress bar will not move. We strongly advise sticking to Slots when you have an active bonus to avoid disappointment. Extra, there is a list of specific “high RTP” slots that are excluded from bonus play entirely. This list is available in our General Terms, and the game will usually block you from playing it if you have an active bonus.

The Maximum Bet Limit

This is the most common reason for voided winnings, so please read this carefully. When you are playing with an active bonus, there is a strict limit on the maximum bet you can place per spin or hand. Generally, this limit is set at 5 CAD/EUR/USD (or equivalent in crypto).

This includes “Bonus Buy” features. If a slot allows you to buy a bonus round for $20, that counts as a $20 bet. Since this exceeds the $5 limit, it would be a breach of terms, and any winnings generated from that round—and potentially the entire bonus balance—will be confiscated. Please keep your bets under this limit until the wagering requirement is fully met and the money converts to real cash.

Crypto Bonuses

Since FreshBet is a crypto-forward platform, we often offer enhanced bonuses for deposits made in Bitcoin, USDT, or Ethereum. These bonuses often have higher percentage matches (e.g., 155%). The rules remain the same, but the volatility can be different. Please note that due to the fluctuating nature of cryptocurrency, the equivalent values for max bets are calculated at the time of the transaction.

Fair Play and Bonus Abuse

We play fair, and we expect you to do the same. “Bonus Abuse” creates an unfair advantage and is strictly prohibited. This includes strategies like: Delaying game rounds: Triggering a free spin or bonus feature with bonus money, then closing the game and coming back later to play the feature after the bonus wagering has been cleared. Opposite betting: Betting on Red and Black simultaneously in Roulette to churn through wagering requirements with zero risk. Multiple Accounts: Creating duplicate accounts to claim the Welcome Bonus more than once.

If our security team detects these patterns, we reserve the right to reclaim the bonus and any winnings associated with it. In severe cases, we may close the account.

Expiration and Forfeiture

Bonuses don’t last forever. Most deposit bonuses are valid for 30 days. If you do not meet the wagering requirements within this timeframe, the bonus balance and any winnings derived from it will expire and be removed from your account. You also always have the option to cancel a bonus yourself. If you hit a big win with your deposit portion of the funds and want to withdraw immediately, you can forfeit the bonus balance and the wagering requirement to cash out your real money.

Final Thoughts

We want you to win. We want you to enjoy the tremble of the game. These rules are here to provide that the playground stays fair for everyone. If you are ever unsure about a rule—for example, if a specific game is allowed or what your remaining wagering is—just ask our Live Chat support. It is always better to ask first than to apologize later. Good luck, and enjoy your game!